Partnership to modernise technology infrastructure, enhance customer experience, and improve agility.
PC: Zawya
e& UAE, a telecom industry leader, has announced a significant multi-year technology transformation program with ServiceNow, AI-powered business transformation, in collaboration with Quintica, a top consulting firm in technologies. This is an attempt of e& UAE to create their technological architecture along the lines of AI automation and predictive analytics to streamline customer experience and create a strong foundation for the existing application stack at the same time.
Modernization of Infrastructure with AI
The partnership will ensure that Quintica will adopt the ServiceNow Platform to empower the technological transformation of e& UAE. This collaboration will be aimed at adopting new, AI-based solutions toward greater efficiency and scalability. With the integration of industry-specific workflows developed especially for the companies in the Telecommunications, Media & Technology (TMT) industry, e& UAE is to make its process streamlined and more adequately able to respond to the enlarged customer base.
This will signify a huge modernization of the technology infrastructure of e& UAE with AI automation at the heart of the new system. This will guarantee better operational efficiency and ensure that the telecom company can deal with more and more demands without compromising on the quality or scalability of the service.
Enhancements in the Customer Experience
Indeed, one of the major goals of this change is improving the experience of the customer. With e& UAE now able to realise in real-time monitoring and predictive analytics on potential service disruptions impacting the customer experience, one can imagine unprecedented uptick in service reliability and responsiveness.
This partnership will enable us to harness the power of AI and automation, accelerate our modernization journey, and deliver a richer experience for our customers,” Khalid Murshed, Chief Technology and Information Officer at e& UAE said. “The new mission is providing a rewarding, always seamless experience across all customer engagements.”
Future-Ready Agility
The transformation program is also designed to be future-proof, equipping e& UAE with agility. Agility would make e& UAE even nimbler than before, as it would be able to adjust its moves according to the need of the hour because market and consumer needs change in a haphazard fashion. It is this agility that will keep e& UAE competitive in the rapidly shifting technological landscape within the telecommunications industry.
It’s all about having intelligent, efficient, and intuitive solutions that meet customers’ expectations in an ever-changing world,” is how Fabio Spoletini, GVP for Southern Europe, Middle East & Africa at ServiceNow puts it. “We are excited to collaborate with e& UAE and Quintica on this transformative journey, helping them revolutionise their user experience and enhance value across the board,” he added.
Strategic Goals and Industry Innovation
This step will represent a new milestone in the support given by Quintica Group for the continuous tendency of e& UAE to set trends in their industry, says Saki Missaikos, CEO of Quintica Group. The head underlined that telco companies have to reinvent the operations considering the next-generation artificial intelligence and platforms. He said with pride the partnership between the two companies, e& UAE and Quintica Group, which was created as help for the former to achieve strategic goals and keep competitive advantage within today’s digital context.
A vital dimension of the transformation this technology is going to bring, through the integration of AI and automation, is expected to give e& UAE added capability to use more personalised and flexible services. Finally, it’s going to satisfy the customer, and the firm will be in a great position for long-term success.
