Driving Innovation and Sustainability in Dubai
The Dubai Electricity and Water Authority (DEWA) has announced a strategic framework to integrate generative AI across its operations, using Microsoft Copilot to enhance efficiency, improve customer satisfaction, and reinforce its leadership in technological innovation. The initiative, launched at the beginning of 2025, is part of DEWA’s commitment to advancing sustainability and aligning with the UAE’s vision for a tech-driven future.
PC: Economy Middle East
Saeed Mohammed Al Tayer, MD & CEO of DEWA, noted that the company is committed to the vision of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, ensuring that DEWA leads the way into the future of innovations. “Using the latest AI technologies, we will create an environment of sustainability in our activities and continue improving the quality of services for our customers,” he said.
Generative AI Towards Smarter Management of Energy and Water
To be used are generative AIs to optimize resources in managing activities that will benefit the sustainability levels of the power and water services. Microsoft Power Platform and Copilot of 365 will assist in performance with productivity while allowing the customers experiences to be elevated. Generative AI means smarter energy utilization and water management-a way of supporting an authority’s desire for sustainability goals.
Since 2017, DEWA has been a pioneer in AI integration, becoming one of the first utilities worldwide to adopt Microsoft’s Copilot. It also implemented ChatGPT to enhance customer experience through its digital platforms, including its virtual assistant, Rammas.
At DEWA, we anticipate future challenges and implement forward-thinking solutions, in line with the UAE National Strategy for Artificial Intelligence 2031,” Al Tayer said. “This strategy ensures we remain competitive, agile, and committed to sustainable growth in both energy and water sectors.”
Expanding AI Across Operations
The generative AI framework will expand to various departments such as human resources, information security, financial data, customer eServices, and governance. With AI-powered systems, internal processes will be made easy, enhancing the ability of DEWA in sustainable infrastructure delivery.
AI-based programs such as “Rammas for You” and “Rammas for Work” will aim at the optimization of energy use at the consumer and at the operative level. These new technologies are thus designed to mitigate negative effects on the environment by promoting improved energy use practices.
$1.9 Billion Smart Grid Initiative
Besides the AI-powered efforts, it has announced a smart grid project of $1.9 billion that combines artificial intelligence and Internet of Things (IoT). These modernizations will be used to overhaul the electricitynd water grids in Dubai while ensuring efficient, reliable, and sustainable operations.
DEWA’s smart grid project, with a total investment of AED7 billion by 2035, will ensure high-quality, reliable, and sustainable electricity and water services for the future,” Al Tayer said.
Global Leadership in Utility Efficiency
DEWA’s investments in AI and technology have positioned it as a global leader in utility efficiency and sustainability. In 2023, the authority recorded considerable energy and water losses. Electricity transmission and distribution losses reduced to 2 percent, outperforming the 6-7 percent average in Europe and the U.S. Water network losses were also minimized to 4.6 percent, far below North America’s approximate 15 percent.
Through these initiatives, DEWA continues to set benchmarks for efficiency and sustainability, furthering Dubai’s reputation as a global leader in innovation and environmental stewardship.
