According to Jyotiraditya Scindia, minister of civil aviation, the Digi Yatra facility will be accessible at 25 additional airports by 2024. At the moment, 13 airports offer the service to domestic travellers.
Digi Yatra uses facial recognition technology (FRT) to enable contactless, smooth passenger transit at multiple airport checkpoints.
Scindia announced at a conference in the nation’s capital that Digi Yatra will launch at 14 airports in the first phase and an additional 11 airports in the second phase of the following year.
According to him, Digi Yatra will be accessible at 25 additional airports by the end of 2024, bringing the total number of airports with the service to 38.
Previously, in September, Air India, a subsidiary of the Tata Group, became the first Indian airline to offer an integrated self-baggage drop and self-kiosk check-in service at Delhi’s Terminal 3 airport for both domestic and international flights. All flights to Australia and all flights inside India are currently allowed to use the service.
Furthermore, “This facility eliminates the queue waiting time for check-in over the counters and helps travellers to virtually breeze through the airport,” stated Rajesh Dogra, Chief Customer Experience & Ground Handling Officer, Air India. We intend to implement this at additional airports in India as well as at significant airports across the globe, in addition to expanding it for flights to other nations worldwide.”
“Our continued effort remains to simplify processes and elevate customer experience, for our guests to enjoy travelling as much as we love flying them,” Dogra stated.
“With the successful implementation of the DigiYatra initiative for domestic flights, the self-baggage drop facility adds to the convenience for travellers, right from helping them to gain hassle-free entry to the airport, to managing the check-in process on their own,” he stated.
Air India stated earlier in September that it has launched “Project Abhinandan,” in which the airline has placed highly skilled Service Assurance Officers at sixteen of the country’s busiest airports in order to proactively identify passenger complaints and provide on-the-ground support at all airport touchpoints.
Prior in August Having successfully adopted biometric self-boarding gates in major Indian airports such as Varanasi, Delhi, and Bengaluru, Chaudhary Charan Singh International Airport in Lucknow has now launched DigiYatra, an effort aimed at promoting digital travel. The airport introduced this method to improve passenger efficiency and convenience, giving passengers easy access to the check-in and boarding procedures.
