Navigating the entrepreneurial ecosystem takes resilience and patience. Leaders have always inspired the society through their wisdom and garnering value towards the community. The banking and finance sector demands strategic thinking and businesses handling customer services are exceptional in problem-solving skills. Business Outreach Magazine collaborates with a remarkable forward-thinker, who’s over 18 years of industry experience have revolutionized customer service support of Paytm 500-seater call center setup. 100-Seater of Boat and 200 Seater of Mix for BMW, Bajaj Finserv, IDBI, HDFC, Hero, ICICI and many more and Specialized in BGV (Background Verification) for Multiple Clients.
Varun Singla founded Hopestone Advisory Pvt. Ltd. which specializes in CPA Operations, various corporate support services and debt collections for banks and NBFCs. Most importantly, Varun Singla’s acumen over call center services is a vivid display of his compassion and leadership skills. In a world of consumerism, sharing support to the customer is a pivotal aspect of economic growth. Hopestone Advisory Pvt. Ltd., under the supervision of Varun Singla, provides call center services and IVRS. The headquarters of Hopestone Advisory is at Mohali which boosts a 800-seater call center setup. The office looks into the Paytm Postpaid Collection Process ensuring the effective operation of collection buckets and recovery process.
Hopestone Advisory has always empowered an inclusive work environment where Varun Singla has focused on team building. Looking towards expansion of the business, Hopestone Advisory has an office in Himachal Pradesh, where the Hamirpur branch handles services like Paytm email and retention process. Here, the team assists with email chat support for wallets, KYC, savings accounts and many others. It is due to the far-sightedness of Varun Singla that allows Hopestone Advisory to deal with recovery processes for personal loans and merchant lending.
Varun is vocal about the integration of technology to stay updated with the current market. Entrepreneurship demands productivity and grit and Hopestone Advisory’s team looks forward to profitability tailored with scaling the economic landscape of the finance industry. The most riveting part of Varun Singla’s perspective has been to uplift ethical business practices and solidifying their reputation in the market. Due to the vision of Varun Singla, Hopestone Advisory Pvt. Ltd. is one of the most successful emerging call center services.
Some of the awards won by Hopestone Advisory are Best Debt Recovery Agency, Excellence in Fraud Investigations, Top Advisory Firm, Customer Trust Award and Innovation in Financial Services. When we asked Varun Singla on his take on success, he said, “Success requires not just expertise, but also adaptability, innovation, and a relentless commitment to client satisfaction. Always strive to exceed expectations and embrace challenges as opportunities for growth.”
