The Georgia Department of Labor (GDOL) has chosen Tata Consultancy Services (TCS) to replace its legacy platform from the 1980s with a scalable cloud-based unemployment insurance system that streamlines the claims process, the company announced on October 5, Thursday.
“Automated workflows and digitalized processes will speed up the processing of claims while lowering error rates. The new platform’s advanced security features will help prevent fraud, conserve taxpayer funds, and guarantee that benefits are provided to those who truly need them, according to a news release from the world’s largest provider of IT services.
The company pointed out that during the COVID-19 pandemic, Georgia saw an unprecedented increase in jobless claims, ranking third in the country. This put a significant burden on the state’s creaking, 40-year-old unemployment system and highlighted the urgent need for change.
TCS has worked with Connecticut, Florida, Kansas, Maine, Mississippi, Missouri, New York, and Wyoming to replace their outdated unemployment insurance systems during the past 20 years. Additionally, TCS has assisted several states in controlling the exponential rise in jobless claims, including the incorporation of Pandemic jobless Assistance from the Federal Government.
The commissioner of the Georgia Department of Labor, Bruce Thompson, stated that “a modern and responsive unemployment system minimises claims processing times, enhances the customer experience, prevents fraud, and positions GDOL to become the most transparent and responsive agency in state government.”
The computer giant TCS just won another order, adding to the numerous orders it received in September from various industries.
Following its separation from Walmart on October 4, TCS engaged into a multi-year relationship with British retail giant Asda to drive its digital transformation and to put in place a new organisational-wide IT operating model.
The company has increased its collaboration with Standard Banks Group earlier on September 25 for its custody and settlement operations. Kingfisher Plc, a European home improvement company, also uses TCS OmniStore, a unified commerce platform powered by AI, to direct its client experiences.
The highest Nifty gainer in trading on October 5 was TCS’ shares, which increased by more than 2%. Compared to the benchmark Sensex, which has increased 7.45% over the same time period, the stock has increased by more than 11% this year.
Previously, NVIDIA announced its relationship with Tata Group as a move toward promoting India’s AI ambitions. The two organisations will collaborate to create an AI cloud in India with the goal of supplying vital infrastructure that supports computing’s upcoming lifespan. Additionally, Tata Consultancy Services (TCS) will train 6,00,000 TCS staff members while using the AI infrastructure and skills to create and process generative AI applications.
